Floating Teller & Digital Banking Specialist

M&T Bank; Shillington (Berks County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a Float Teller in Shillington, PA to support branch staff across multiple locations. The role focuses on delivering exceptional customer experiences through digital engagement, lobby management, and accurate transaction processing.

Expected duties include customer service, balancing transactions, and promoting banking solutions while maintaining strong branch controls. Travel between branches is required as needed. The position is full-time and on-site.

Qualifications

• Proven verbal communication skills.
• Strong interpersonal abilities and a customer-focused mindset.
• Experience delivering exceptional customer service.
• Ability to manage time and prioritize tasks effectively.
• Experience with data entry and cash handling.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers with digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.
• Accurately balance and process customer transactions according to policy.
• Resolve escalated account issues and log complaints in the system.
• Introduce customers to appropriate banking partners for sales opportunities.
• Handle branch operations such as cash orders, vault, ATMs, and wires.
• Process customer/account maintenance tasks.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Data entry

Cash handling

Bilingual (optional)

Education

High school diploma or GED

Job description

M&T Bank is seeking a Float Teller in Shillington, PA to support branch staff across multiple locations. The role focuses on delivering exceptional customer experiences through digital engagement, lobby management, and accurate transaction processing.

Expected duties include customer service, balancing transactions, and promoting banking solutions while maintaining strong branch controls. Travel between branches is required as needed. The position is full-time and on-site.