Floating Teller: Digital Concierge & Branch Support

M&T Bank; Pottsville (AR); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Pottsville, PA, is hiring a Float Teller to support branch staff across locations, delivering exceptional customer service and handling cash transactions with accuracy. The role emphasizes digital engagement, lobby management, and timely issue resolution.

The position requires a high school diploma or GED and at least 6 months of customer service experience, with the ability to travel between branches as needed. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED is required plus 6 months of customer service experience.
• Willingness to travel between branches as needed.
• Proven verbal communication and interpersonal skills.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers while addressing immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Take ownership of escalated account services issues and log complaints in the system.
• Transition identified sales opportunities to the appropriate banking partner.
• Complete branch-related operational activities (cash ordering, vault, ATM, wires).
• Process customer/account maintenance accurately.
• Complete AML/KYC related activities and adhere to regulatory standards.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Tech savvy

Education

High school diploma or GED

Job description

M&T Bank in Pottsville, PA, is hiring a Float Teller to support branch staff across locations, delivering exceptional customer service and handling cash transactions with accuracy. The role emphasizes digital engagement, lobby management, and timely issue resolution.

The position requires a high school diploma or GED and at least 6 months of customer service experience, with the ability to travel between branches as needed. Strong communication and organizational skills are essential.