Traveling Software TAM for Public Safety Solutions

Axon; Richmond (VA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

401k with employer match

Discretionary paid time off

Paid parental leave

Fitness programs

Emotional & Mental Wellness support

Job summary

Axon in Richmond, VA seeks a Software Technical Account Manager (Traveling) toembed with law enforcement agencies. You will own deployments, advocate for customer needs, and drive successful outcomes across the Axon tech ecosystem.

You’ll serve as the primary technical contact, guide onboarding, monitor health metrics, and deliver advanced product training while collaborating with Product, Engineering, and Support teams. This role requires heavy travel and strong cross-functional communication.

Qualifications

• 4+ years in technical account management or similar
• Experience supporting SaaS applications, cloud platforms, software deployments, or integrated environments
• Strong troubleshooting and root-cause analysis skills
• Ability to communicate with both technical and non-technical stakeholders
• Experience working across multiple teams to solve customer challenges
• Familiarity with networking concepts, cloud technologies, system integrations, or enterprise software environments
• Strong organizational skills with ability to manage competing priorities
• Interest in helping customers adopt new technologies and improve operational effectiveness
• Ability to work independently while collaborating with cross-functional teams
• Commitment to delivering exceptional customer experiences
• Ability to obtain and maintain CJIS compliance and handle sensitive information

Responsibilities

• Serve as the primary technical point of contact for assigned agencies
• Diagnose and resolve complex technical issues across Axon's software and integrated solutions
• Lead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams
• Manage escalations and ensure timely resolution of customer-impacting issues
• Maintain understanding of Axon's hardware, software, cloud, and integrated technology ecosystem
• Partner with deployment teams to design, configure, test, and implement Axon solutions
• Support onboarding and transition to steady-state operations
• Help customers adopt new capabilities and incorporate technology into workflows
• Identify barriers to adoption and recommend best practices to improve utilization
• Support customers through operational and technology changes with new deployments
• Build trusted relationships with stakeholders within agencies
• Advise on product capabilities, integrations, and usage patterns
• Conduct regular customer reviews focused on technical health and adoption
• Capture feedback to improve future deployments and experiences
• Develop understanding of customer workflows and environments
• Identify opportunities to improve efficiency and utilization
• Support knowledge transfer during deployments
• Provide guidance on data integrations and reporting requirements
• Monitor customer health indicators and performance trends
• Deliver advanced product training and documentation
• Assist agencies in building confidence in Axon solutions
• Work onsite with customers as needed to support deployments and training
• Support critical incidents and high-priority situations

Skills

Technical account management

SaaS applications

Troubleshooting

Communication

Cross-functional collaboration

Networking knowledge

Organizational skills

Customer advocacy

CJIS compliance

Tools

Power BI

SQL

Dashboards

Reporting platforms

Job description

Axon in Richmond, VA seeks a Software Technical Account Manager (Traveling) toembed with law enforcement agencies. You will own deployments, advocate for customer needs, and drive successful outcomes across the Axon tech ecosystem.

You’ll serve as the primary technical contact, guide onboarding, monitor health metrics, and deliver advanced product training while collaborating with Product, Engineering, and Support teams. This role requires heavy travel and strong cross-functional communication.