Remote Technical Account Manager II for Public Safety

Axon; Minnesota; On-site; USD 93,286 - 150,283; Full time

Benefits offered by this job

Competitive salary and 401(k) with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Job summary

Axon is seeking a Technical Account Manager to deploy and support software solutions within law enforcement agencies in Minnesota. This role involves acting as the primary technical contact, managing deployments, and driving customer satisfaction. Candidates should have 4+ years in technical account management and experience with SaaS solutions. The position requires 80% travel across the US and offers a competitive salary alongside comprehensive benefits including medical and dental plans. Join Axon to protect life and ensure public safety through effective technology utilization.

Qualifications

• 4+ years of experience in a technical account management or similar customer-facing role.
• Experience with public safety or software sectors is preferred.
• Demonstrated ability to build and maintain relationships with diverse stakeholders.

Responsibilities

• Act as the main technical liaison for assigned agencies, diagnosing and resolving issues.
• Collaborate with teams to design and implement Axon software solutions.
• Respond quickly to technical crises to minimize operational impact.

Skills

SaaS solutions deployment

Troubleshooting software applications

Customer relationship management

Data management and reporting

Cross-functional collaboration

Root cause analysis

Education

Bachelor’s degree in business administration, computer science, or related field

Tools

Microsoft Power BI

SQL Server

Splunk

JIRA

Salesforce

Job description

Axon is seeking a Technical Account Manager to deploy and support software solutions within law enforcement agencies in Minnesota. This role involves acting as the primary technical contact, managing deployments, and driving customer satisfaction. Candidates should have 4+ years in technical account management and experience with SaaS solutions. The position requires 80% travel across the US and offers a competitive salary alongside comprehensive benefits including medical and dental plans. Join Axon to protect life and ensure public safety through effective technology utilization.