Technical Account Manager – SaaS & Public Safety

Axon; Nashville (TN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary and 401k with match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

Job summary

Axon seeks a Software Technical Account Manager to guide public-safety deployments, adoption, and operation of Axon technology. You will be a trusted technical partner across agencies, coordinating with Product, Engineering, and Support to optimize value and adoption.

You will work on-site as needed, travel with customers, and drive deployments that improve workflows while delivering exceptional customer experiences in a mission-driven environment.

Qualifications

• Experience in technical account management, customer-facing delivery, or similar roles (4+ years).
• Experience supporting SaaS applications, cloud platforms, software deployments, or integrated technology environments.
• Strong troubleshooting and root-cause analysis skills.
• Able to communicate with both technical and non-technical stakeholders.
• Experience working across multiple teams to solve customer challenges and deliver successful outcomes.
• Familiarity with networking concepts, cloud technologies, system integrations, or enterprise software environments.
• Strong organizational skills with the ability to manage competing priorities and customer needs.
• Interest in helping customers adopt new technologies and improve operational effectiveness.
• Ability to work independently while collaborating closely with cross-functional teams.
• Commitment to delivering exceptional customer experiences.
• Ability to obtain and maintain CJIS compliance and handle sensitive information appropriately.

Responsibilities

• Serve as the primary technical point of contact for assigned agencies and manage escalations.
• Diagnose and resolve complex technical issues across Axon’s software and integrated solutions.
• Lead troubleshooting and coordinate root-cause analysis across Product, Engineering, Support, and Services.
• Maintain understanding of Axon’s hardware, software, cloud, and integrated ecosystem.
• Design, configure, test, and implement Axon solutions with deployment teams.
• Support onboarding and transition to steady-state operations.
• Help customers adopt capabilities and integrate technology into workflows.
• Identify barriers to adoption and recommend best practices.
• Build trusted relationships with technical and operational stakeholders.
• Conduct regular customer reviews focused on technical health and adoption.
• Provide guidance on product capabilities, integrations, and usage patterns.
• Develop understanding of customer workflows and operational environments.
• Capture recurring workflow challenges to improve deployments and experiences.
• Use Power BI/SQL/data to support insights and decision-making.
• Deliver advanced product training and create customer-facing docs.
• Work onsite with customers as needed for deployments and training.
• Support critical incidents and high-priority situations.

Skills

Technical account management

Customer-facing delivery

SaaS deployments

Troubleshooting

Communication skills

Cross-functional collaboration

CJIS awareness

Independent work

Operational improvement

Multitasking

Tools

Power BI

SQL

Job description

Axon seeks a Software Technical Account Manager to guide public-safety deployments, adoption, and operation of Axon technology. You will be a trusted technical partner across agencies, coordinating with Product, Engineering, and Support to optimize value and adoption.

You will work on-site as needed, travel with customers, and drive deployments that improve workflows while delivering exceptional customer experiences in a mission-driven environment.