Technical Account Manager, Public Safety Deployments

Axon; United States; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

401k with employer match

Paid time off

Paid parental leave

Medical, Dental, Vision plans

Wellness support

Job summary

Axon is seeking a Technical Account Manager to partner with public safety agencies, driving deployment, adoption, and operation of Axon technology. You will work across Product, Engineering, Support and Services to ensure successful integrations and measurable value for customers.

The role emphasizes on-site field engagement, collaboration with cross‑functional teams, and ongoing customer enablement, including data-driven insights using Power BI and SQL. Travel will be required.

Qualifications

• 4+ years in technical account management, customer‑facing delivery, deployment support, or similar roles.
• Experience with SaaS applications, cloud platforms, or integrated tech environments.
• Strong troubleshooting and root‑cause analysis skills.
• Ability to communicate effectively with both technical and non‑technical stakeholders.
• Experience coordinating across multiple teams to deliver outcomes.
• Familiarity with networking, cloud technologies, or enterprise software environments.

Responsibilities

• Serve as the primary technical point of contact for assigned agencies and guide deployments.
• Lead troubleshooting efforts and coordinate root‑cause analysis with Product, Engineering, Support, and Services teams.
• Support onboarding, adoption, and transition to steady‑state operations.
• Build trusted relationships with agency stakeholders and advocate for customer needs.
• Utilize Power BI/SQL to support insights, adoption metrics, and operational decisions.
• Provide advanced product training and develop customer-facing documentation.

Skills

Technical account management

Customer-facing delivery

Deployment support

Troubleshooting

Cross-functional collaboration

Effective communication

Tools

Power BI

SQL

Dashboards

Job description

Axon is seeking a Technical Account Manager to partner with public safety agencies, driving deployment, adoption, and operation of Axon technology. You will work across Product, Engineering, Support and Services to ensure successful integrations and measurable value for customers.

The role emphasizes on-site field engagement, collaboration with cross‑functional teams, and ongoing customer enablement, including data-driven insights using Power BI and SQL. Travel will be required.