Traveling IT Site Support Pro - Field Tech

TEKsystems; United States; Hybrid; USD 48,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

Hybrid work model

401(k) plan

PTO

Job summary

TEKsystems is seeking a Traveling IT Site Support Specialist to provide hands-on IT support across a nationwide portfolio of locations in the United States. You will troubleshoot, image and deploy laptops, manage IT assets, and stand up network infrastructure while traveling up to 75% of the time and operating in a hybrid model when not on-site.

The role requires 7+ years of hands-on IT support, strong networking knowledge, experience imaging laptops, and familiarity with AD, Office 365,

Qualifications

• 7+ years of hands-on IT support experience.
• Experience across desktop, networking, infrastructure, and site support.
• Experience working as the primary or sole IT resource at a location.
• Strong networking knowledge, including cabling, patching, wireless access points, and MDF/IDF environments.
• Hands-on rack-and-stack and physical infrastructure experience.
• Experience with laptop imaging, deployments, hardware refreshes, and asset management.
• Familiarity with Active Directory, Office 365, ServiceNow, and Windows environments.
• Experience supporting new site buildouts, relocations, or large technology deployments.
• Excellent communication and customer service skills.
• Ability to confidently work with employees, field teams, and leadership.
• Self-motivated, adaptable, organized, and comfortable working independently.

Responsibilities

• Travel to sites across the U.S. to provide hands-on IT support.
• Support a portfolio of 40+ locations without dedicated on-site IT resources.
• Troubleshoot hardware, software, networking, wireless, and connectivity issues.
• Image and deploy laptops, complete hardware refreshes, install software, and manage IT assets.
• Work hands-on with cabling, patching, wireless access points, and MDF/IDF environments.
• Perform rack-and-stack deployments and organize network closets.
• Help commission new sites, office relocations, and technology buildouts.
• Support AV equipment, conference rooms, and Microsoft Teams Rooms.
• Train users on new technology, platforms, and AI-enabled tools.
• Manage tickets and documentation using ServiceNow and Office 365.
• Build strong relationships with employees and site leadership while serving as the face of IT.
• Take ownership of issues from start to finish while working independently in the field.

Skills

IT support

Desktop support

Networking

Communication

Independent worker

Customer service

Problem solving

Tools

ServiceNow

Office 365

Active Directory

Windows environments

Job description

TEKsystems is seeking a Traveling IT Site Support Specialist to provide hands-on IT support across a nationwide portfolio of locations in the United States. You will troubleshoot, image and deploy laptops, manage IT assets, and stand up network infrastructure while traveling up to 75% of the time and operating in a hybrid model when not on-site.

The role requires 7+ years of hands-on IT support, strong networking knowledge, experience imaging laptops, and familiarity with AD, Office 365,