Traveling Field Technician — Store IT & POS Systems

CVS Health; Moosic (Lackawanna County); Vor Ort; USD 44.000 - 85.000; Vollzeit

Zusammenfassung

CVS Health is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations, traveling between stores to maintain computer systems, hardware, and store technology. You will support POS, pharmacy systems, networking equipment, and other in-store technologies.

You will collaborate with remote teams, document service calls, and deliver excellent in-store customer support while maintaining inventory and joining on-call rotations.

Qualifikationen

• 1+ years hands-on hardware troubleshooting and maintenance.
• Valid driver’s license with no major violations.
• Willingness to travel frequently between CVS Pharmacy locations within Reading, PA.
• Availability to work flexible hours, including days, nights, weekends and holidays.
• Ability to lift 75 lbs and occasionally work on ladders.
• Technical certifications preferred.
• Associate’s or technical degree preferred.
• Previous field service technician experience preferred.

Aufgaben

• Travel between CVS Pharmacy locations to provide on-site technical support and maintenance.
• Deliver hands-on support for store systems, including POS, pharmacy systems, photo kiosks and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades and equipment replacements.
• Install and integrate new technology in stores, including POS terminals, peripherals and network connectivity.
• Diagnose and resolve complex technical issues on-site, identifying root causes and implementing solutions.
• Maintain accurate documentation of service calls, installations, repairs and maintenance activities.
• Collaborate with cross-functional IT teams to escalate and resolve issues as needed.
• Provide exceptional customer service to store colleagues while troubleshooting equipment issues.
• Manage inventory of IT parts, tools and supplies; track stock and place orders as needed.
• Participate in an on-call rotation and respond to urgent service needs.

Kenntnisse

Hardware troubleshooting

Driver's license

Travel readiness

Flexible hours

Lifting 75 lbs

Ausbildung

High School Diploma or GED

Jobbeschreibung

CVS Health is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations, traveling between stores to maintain computer systems, hardware, and store technology. You will support POS, pharmacy systems, networking equipment, and other in-store technologies.

You will collaborate with remote teams, document service calls, and deliver excellent in-store customer support while maintaining inventory and joining on-call rotations.