Field Service Tech: On-Site Store IT & POS Expert

CVS Health

Mentor (KY)

On-site

USD 25,000 - 49,000

Full time

4 days ago

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Job summary

CVS Health is seeking a Field Service Technician to provide on-site technical support at CVS Pharmacy locations, traveling between stores to maintain and repair computer systems, hardware, and store technology. You will diagnose issues, perform preventative maintenance, and collaborate with remote IT teams to restore service quickly.

The role requires hands-on hardware troubleshooting, a valid driver’s license, and the ability to lift up to 75 lbs.

Qualifications

Hands-on hardware troubleshooting and maintenance experience.
Must have a valid driver’s license with clean record.
Willing to travel frequently between CVS Pharmacy locations within service area.
Ability to work flexible hours including days, nights, weekends and holidays.
Ability to lift up to 75 lbs and climb ladders when needed.

Responsibilities

Travel between CVS Pharmacy locations to provide on-site technical support.
Support POS, pharmacy systems, photo kiosks and inventory management tools.
Perform preventative maintenance, software updates, and hardware upgrades.
Install and configure POS terminals, peripherals, and network connectivity.
Diagnose and resolve complex on-site technical issues with root-cause analysis.
Document service calls, installations, repairs and maintenance activities.
Collaborate with help desk, network engineers and software teams to resolve issues.
Provide excellent in-store customer service while troubleshooting equipment.
Manage IT parts inventory and place orders to ensure readiness.
Participate in on-call rotation and respond to urgent service needs.