Traveling Field Service Tech — Store & POS Systems

CVS Health; Wilkesville Township (OH); On-site; USD 25,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking an on-site Field Service Technician to travel between CVS Pharmacy locations, providing hands-on support for POS, pharmacy, and store technologies. You will diagnose issues, perform maintenance, install new hardware, and maintain thorough service records to ensure minimal disruption to store operations.

The role requires 1+ years of hardware troubleshooting, a valid driver’s license, and the ability to lift up to 75 lbs.

Qualifications

• 1+ years of hands-on experience troubleshooting hardware, repairs, and maintenance.
• Valid driver’s license with no major violations.
• Willingness to travel frequently between CVS Pharmacy locations within Toledo, Ohio (must reside within the service area).
• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Ability to lift 75 lbs and occasionally work on ladders.

Responsibilities

• Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.
• Deliver hands‑on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
• Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements to ensure optimal system performance with minimal supervision.
• Install and integrate new technology in stores, including setup and configuration of POS terminals, peripherals, and network connectivity.
• Diagnose and resolve complex technical issues on‑site, determining root causes and implementing effective solutions.
• Maintain accurate documentation of service calls, equipment installations, repairs, and maintenance activities.
• Collaborate with cross‑functional IT teams (help desk, network engineers, and software developers) to escalate and resolve issues as needed.
• Provide exceptional customer service to store colleagues while troubleshooting and resolving equipment issues.
• Manage inventory of IT parts, tools, and supplies; ensure readiness by tracking stock and placing orders as needed.
• Participate in an on‑call rotation and respond to urgent service needs as required.

Skills

Hardware troubleshooting

POS systems

Pharmacy systems familiarity

Customer service

Driver's license

Education

High School Diploma or GED

Job description

CVS Health is seeking an on-site Field Service Technician to travel between CVS Pharmacy locations, providing hands-on support for POS, pharmacy, and store technologies. You will diagnose issues, perform maintenance, install new hardware, and maintain thorough service records to ensure minimal disruption to store operations.

The role requires 1+ years of hardware troubleshooting, a valid driver’s license, and the ability to lift up to 75 lbs.