IT Technician

The Reynolds and Reynolds Company; Houston (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 6% matching

Paid vacation and sick days

Professional development and training

Onsite dining facility

Job summary

The Reynolds and Reynolds Company in Houston, Texas, is seeking an IT Technician to provide in-house technical support for associates. You will work with PC hardware and software, troubleshoot systems, and manage network devices.

The position includes a comprehensive benefits package, professional development opportunities, and the possibility of a hybrid work schedule after training.

Qualifications

• Ability to lift 50+ lbs and perform physical tasks.
• Flexible work schedule with evening and weekend availability.
• Valid driver's license with clean driving record.

Responsibilities

• Provide in-house technical support for associates.
• Troubleshoot, repair, and maintain end user systems.
• Manage network devices and support various applications.

Skills

Technical PC hardware and software support

Excellent customer service skills

Organizational skills

Attention to detail

Education

2-year IT degree or equivalent experience

A+ Certification

Job description

As an IT Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems.

While your primary focus will be on support of end-user workstation devices, you will also be responsible for management of network devices, VoIP, Active Directory account and email administration and support a variety of applications. Opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems.

We are looking for IT associates who are responsible, dependable, and committed to building a long-term career with us in the Information Technology field. You must be a self-starter and goal-driven team player with solid organizational skills, excellent customer service skills through verbal and written communication, and a keen attention to detail.

Training

You will be provided with training for all aspects of the job regarding Reynolds based products. Focus will be on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support via hands on training. Additional training resources and opportunities are available for self-starting individuals wishing to excel.

Requirements

• Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing
• Must be able to identify colors necessary to terminate and inspect Cat 6 cables
• Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift
• 2-year IT degree or equivalent experience
• A+ Certification is a plus
• Must have a flexible work schedule with ability to work evenings or weekends with travel as needed
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company Perks, Including

• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility Amenities, Including

• An onsite dining facility offering complimentary breakfast and lunch
• An onsite medical center
• A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.