IT Technician

The Reynolds and Reynolds Company; Dayton (OH); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health Savings Account

401(k) with matching

Paid vacation, sick days, holidays

Hybrid work schedule (WFH up to 2 days

Job summary

The Reynolds and Reynolds Company is seeking an IT Technician to join a team of IT professionals providing in-house hardware and software support for associates. You will respond to calls and tickets, troubleshoot and maintain end-user systems, and assist with network devices, AD and email administration.

You are expected to be self-motivated, dependable, and a team player with strong organizational skills.

Qualifications

• 2-year IT degree or equivalent experience.
• A+ Certification is a plus.
• Professional, strong work ethic.
• Desire to work in a fast-paced environment with strong prioritization skills.
• Strong technical skills in hardware and software troubleshooting.
• Excellent customer service skills through verbal and written communication.

Responsibilities

• Respond to user calls and tickets to support, troubleshoot, repair and maintain end-user systems.
• Support end-user workstation devices; manage network devices, VoIP, AD account and email administration; support various applications.
• Work on special projects researching new technology and solving complex problems.

Skills

Hardware troubleshooting

Software troubleshooting

Customer service

Professional work ethic

Prioritization

Communication

Education

2-year IT degree or equivalent

A+ Certification (nice to have)

Tools

Active Directory

Email administration

Network devices

VoIP

PC & printer support

Job description

As an IT Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems.

While your primary focus will be on support of end-user workstation devices, you will also be responsible for management of network devices, VoIP, Active Directory account and email administration and support a variety of applications. Opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems.

We are looking for IT associates who are responsible, dependable, and committed to building a long-term career with us in the Information Technology field. You must be a self-starter and goal-driven team player with solid organizational skills and a keen attention to detail.

Training

You will be provided with training for all aspects of the job regarding Reynolds based products. Focus will be on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support via hands on training. Additional training resources and opportunities are available for self-starting individuals wishing to excel.

Requirements

• 2-year IT degree or equivalent experience
• A+ Certification is a plus
• Professional, strong work ethic
• Desire to work in a fast-paced environment with strong prioritization skills
• Strong technical skills in hardware and software troubleshooting
• Excellent customer service skills through verbal and written communication
• Must have a flexible work schedule with ability to work evenings or weekends with travel as needed
• Must be able to identify colors necessary to terminate and inspect Cat 6 cables
• Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company Perks, Including

• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility Amenities, Including

• An onsite dining facility offering complimentary breakfast and lunch
• A fitness center
• An onsite medical center
• A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.