Traveling Branch Teller & Digital Engagement Specialist

M&T Bank; Shillington (Berks County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Shillington, PA seeks a Float Teller to support branch operations, assist customers, and handle transactions with accuracy across multiple branches.

You will demonstrate digital solutions, balance cash, and engage customers in-person while upholding AML/KYC controls and compliance. This role requires strong communication, reliability, and the ability to travel between branches as needed.

Qualifications

• High school diploma or GED required; 6+ months of customer service experience preferred.
• Must be able to travel between branches as needed.
• Strong verbal and interpersonal communication skills essential.
• Proven commitment to exceptional customer service and efficient performance.
• Proficiency with basic internet and computer use.

Responsibilities

• Adhere to customer service standards to understand needs and deliver solutions.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and greet customers; address immediate needs.
• Accurately balance and process customer transactions per Bank policy.
• Log and escalate customer issues and complete documentation.
• Introduce customers to banking partners for relevant products and services.
• Perform branch operations such as cash ordering, vault duties, ATM and wire transfers.
• Complete account maintenance and related processing tasks.
• Comply with AML/KYC/BSA requirements and internal controls.
• Support risk management and respond to audit points as needed.
• Promote the M&T Bank brand and an inclusive work environment.

Skills

Customer service

Verbal communication

Interpersonal skills

Data entry

Cash handling

Time management

Travel between branches

Tech literacy

Education

High school diploma or GED

Bilingual (branch needs)

Job description

M&T Bank in Shillington, PA seeks a Float Teller to support branch operations, assist customers, and handle transactions with accuracy across multiple branches.

You will demonstrate digital solutions, balance cash, and engage customers in-person while upholding AML/KYC controls and compliance. This role requires strong communication, reliability, and the ability to travel between branches as needed.