Travel Reservations & Client Liaison Specialist

Mears Destination Services, Inc.; Orlando (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Mears Destination Services, Inc. is seeking a detail-oriented administrative assistant to support the Sales Department under the Business Manager. Responsibilities include booking reservations in the system and distributing information to departments.

The role requires strong communication, proficiency with Microsoft Office, and the ability to multitask under pressure. Knowledge of Santa Cruz is a plus, and typing speed of 35 wpm helps maintain efficient operations.

Qualifications

• High School diploma or GED required.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Typing speed of 35 wpm or more.
• Proactive self-starter with strong attention to detail.
• Ability to handle pressure and multitask effectively.

Responsibilities

• Enter and proofread reservations and manifests.
• Prepare and send contracts to clients with credit card forms.
• Handle inquiries and contract revisions.
• Create worksheets/manifests for airport, Port or luxury vehicle moves.
• Serve as primary contact for Clients / Sales Manager / Internal Personnel via phone.
• Provide quotes for Sales Manager unless it is complex and needs their involvement.
• Provide support for hotel portals.
• Distribute staff instructions and staff packets (driver maps, signs, count sheets, vehicle logs).
• Handle cold calls, provide quotes, send contracts and process payments.
• Coordinate with the operations team to advise of changes.
• Research transportation challenges and respond professionally and timely.
• Prep and maintain filing and scanning system.
• Process and approve invoices, refunds and adjustments as needed.
• Monitor aging and zero balances.
• Assist team with various tasks as needed.
• Perform additional duties as assigned.

Skills

Strong verbal and written comms

Proactive self-starter

Ability to work under pressure

Excellent organizational skills

Typing 35 wpm

Knowledge of Santa Cruz

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Mears Destination Services, Inc. is seeking a detail-oriented administrative assistant to support the Sales Department under the Business Manager. Responsibilities include booking reservations in the system and distributing information to departments.

The role requires strong communication, proficiency with Microsoft Office, and the ability to multitask under pressure. Knowledge of Santa Cruz is a plus, and typing speed of 35 wpm helps maintain efficient operations.