Area Banking Concierge - Travel & Customer Experience

0101 The Huntington National Bank; United States; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance coverage

Wellness program

Life and disability insurance

Retirement savings plan

Paid leave programs

Paid holidays and PTO

Job summary

Huntington is seeking an Area Customer Experience Specialist to support multiple branches within a region, providing top-tier service to customers and colleagues. You will guide deposits, loans and banking products while processing transactions accurately.

Travel between local branches is required, and the role emphasizes reliability, technology proficiency, and adherence to policies. NMLS and Notary licensing may be pursued for career growth.

Qualifications

• High School Diploma or GED.
• Minimum of 1 year customer service and branch banking experience.

Responsibilities

• Provide coverage in all aspects of branch banking including customer transactions, servicing customer needs and identifying opportunities to provide advice and guidance helping people along their financial journey and referring customers to other areas of the bank, as needed.
• Process customer transactions accurately and efficiently maintaining proper cash controls and balancing daily.
• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on deposits, loans and provide support for any service or account maintenance issues
• Strong comfort level with technology educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) to bank conveniently and manage their money.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• NMLS licensing available as part of career development
• Notary licensing preferred.
• Be dependable and adaptable traveling to multiple branch locations throughout the week
• Perform other duties as assigned.

Skills

Customer service

Branch banking

Sales

Investments

Consumer lending

Business banking

Business lending

Presentation skills

Military service (administration)

Education

Bachelor’s degree

Job description

Huntington is seeking an Area Customer Experience Specialist to support multiple branches within a region, providing top-tier service to customers and colleagues. You will guide deposits, loans and banking products while processing transactions accurately.

Travel between local branches is required, and the role emphasizes reliability, technology proficiency, and adherence to policies. NMLS and Notary licensing may be pursued for career growth.