Patient Experience Front Desk Specialist

Atrium Health; Charlotte (NC); Sur place; USD 27 000 - 41 000; Temps partiel

Avantages offerts par ce poste

Paid Time Off

Health benefits

Educational Assistance Program

401(k) retirement plan

Résumé du poste

Advocate Health, a leading health system based in Charlotte, NC, seeks a Part-time Patient Service Specialist for the Carolinas Rehab outpatient location. You will handle patient registration, insurance verification, scheduling, and payments to ensure a smooth patient flow.

The role emphasizes compassionate service, accuracy, teamwork, and the use of front-end technology to enhance the patient experience during visits.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsabilités

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter. Assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Formation

High School Diploma or GED

Outils

Medical Records Software

Description du poste

Advocate Health, a leading health system based in Charlotte, NC, seeks a Part-time Patient Service Specialist for the Carolinas Rehab outpatient location. You will handle patient registration, insurance verification, scheduling, and payments to ensure a smooth patient flow.

The role emphasizes compassionate service, accuracy, teamwork, and the use of front-end technology to enhance the patient experience during visits.