Patient Experience & Front Desk Specialist

Atrium Health; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits (medical,?

Retirement plans with employer match

Educational Assistance Program

Job summary

Advocate Health in Charlotte, NC seeks a Patient Service Specialist to deliver exceptional front-office support. You will handle patient registration, insurance verification, scheduling, and cash handling while promoting user-friendly technology during intake.

Requirements include a high school diploma or GED, strong customer relations, and familiarity with medical records software. The role features a 40-hour work week and full-time benefits eligibility.

Qualifications

• High School Diploma or GED required; computer experience required.
• Customer relations experience preferred.
• Experience with Medical Records Software preferred; front desk practice preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills when interacting with patients and families.
• Demonstrates critical thinking and decisive judgment in a hectic environment.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities.
• Encourages patient utilization of front-end technology during registration.
• Enters and maintains confidential patient information including insurance and billing; assists billing functions.
• Demonstrates proficiency of emergency codes and applicable regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independence

Registration

Insurance verification

Scheduling

Cash handling

Billing

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Charlotte, NC seeks a Patient Service Specialist to deliver exceptional front-office support. You will handle patient registration, insurance verification, scheduling, and cash handling while promoting user-friendly technology during intake.

Requirements include a high school diploma or GED, strong customer relations, and familiarity with medical records software. The role features a 40-hour work week and full-time benefits eligibility.