Patient Services Specialist, Front Desk & Registration

Advocate Health; Monroe (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Advocate Health is seeking a patient-focused Front Desk Associate to support registration, insurance verification and scheduling in a fast-paced healthcare setting. You will collect payments, maintain accurate patient records and assist with billing as needed, while ensuring privacy and compliance.

Strong interpersonal skills and a team-oriented attitude are essential. The role emphasizes compassionate service, ability to interact with patients and families in sensitive situations, and usability

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Manage patient registration, insurance verification, scheduling, collection and cash receipting.
• Assist patients and families with sensitive conversations and provide compassionate service.
• Encourage use of front-end technology during registration.
• Enter and maintain confidential patient information including insurance and billing details.
• Assist billing functions or direct to the appropriate billing office.
• Demonstrate knowledge of emergency codes and applicable regulations.
• Monitor inventory and stock medications, narcotics and emergency equipment.
• Work cohesively on a team and independently as needed.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independent work

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a patient-focused Front Desk Associate to support registration, insurance verification and scheduling in a fast-paced healthcare setting. You will collect payments, maintain accurate patient records and assist with billing as needed, while ensuring privacy and compliance.

Strong interpersonal skills and a team-oriented attitude are essential. The role emphasizes compassionate service, ability to interact with patients and families in sensitive situations, and usability