Patient Access & Front Desk Specialist

Intuitive Health; Temple (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Intuitive Health is seeking a Patient Access Advocate for full-time days to greet patients, register them, verify insurance, and manage payments. The role supports efficient patient flow and accurate recordkeeping in a healthcare setting.

Responsibilities include answering calls, guiding patients, maintaining confidentiality, and assisting with clerical tasks while ensuring a welcoming environment and compliance with policies. Travel is local as needed.

Qualifications

• High school diploma or GED required.
• Customer service and interpersonal skills essential.
• Basic computer proficiency and ability to learn systems.
• Multitask efficiently in a fast-paced healthcare setting.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and update demographic, insurance, and billing information accurately.
• Verify insurance eligibility and collect copays, deductibles, and payments per guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals and delays.
• Answer phones, route calls, and take messages as needed.
• Provide directions, hours, and policy information as required.
• Maintain patient confidentiality and HIPAA compliance.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Keep waiting areas and front desk clean and organized.
• Assist with supply management and stocking as needed.
• Support patients and families with a friendly, reassuring approach.
• Attend staff meetings and required training; adhere to policies and procedures.
• Perform other duties within scope as assigned.

Skills

Customer service

Communication

Professionalism

Teamwork

Multitasking

Computer literacy

Organization

Time management

Education

High school diploma or GED

Job description

Intuitive Health is seeking a Patient Access Advocate for full-time days to greet patients, register them, verify insurance, and manage payments. The role supports efficient patient flow and accurate recordkeeping in a healthcare setting.

Responsibilities include answering calls, guiding patients, maintaining confidentiality, and assisting with clerical tasks while ensuring a welcoming environment and compliance with policies. Travel is local as needed.