Front Desk Patient Services Specialist

Advocate Health; Charlotte (NC); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Advocate Health in Charlotte, NC seeks a patient-facing front desk specialist to deliver compassionate service, register patients, verify insurance, and schedule appointments in a fast-paced healthcare setting.

You will interact with patients and families, handle billing-related tasks, and support the use of front-end technology, with occasional travel to Ballentyne as needed. Strong communication and teamwork are essential.

Formación

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsabilidades

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Encourages patient utilization of front-end technology during the registration process.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office.
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Conocimientos

Customer service

Interpersonal skills

Team collaboration

Critical thinking

Registration and scheduling

Cash handling

Phone etiquette

Educación

High School Diploma or GED

Herramientas

Medical Records Software

Descripción del empleo

Advocate Health in Charlotte, NC seeks a patient-facing front desk specialist to deliver compassionate service, register patients, verify insurance, and schedule appointments in a fast-paced healthcare setting.

You will interact with patients and families, handle billing-related tasks, and support the use of front-end technology, with occasional travel to Ballentyne as needed. Strong communication and teamwork are essential.