Patient Services Specialist – Front Desk & Scheduling

Advocate Health; Huntersville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health in Huntersville, NC is seeking a patient-focused front desk receptionist to join our care team. The role emphasizes compassionate service, accurate data entry, and smooth patient flow from arrival to departure.

You will register patients, verify insurance, schedule visits, collect payments, and support billing with attention to privacy and regulatory compliance. Experience with medical records software and front desk operations is preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Provide compassionate customer service to ensure a positive patient experience.
• Register patients and verify insurance, schedule appointments, collect payments.
• Enter and maintain patient information accurately throughout the encounter.
• Encourage use of front-end technology during registration.
• Assist billing functions and route to the appropriate billing office.
• Demonstrate proficiency with emergency codes and healthcare regulations.
• Monitor inventory and stock medications and emergency equipment.

Skills

Front desk experience

Customer service

Interpersonal skills

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Huntersville, NC is seeking a patient-focused front desk receptionist to join our care team. The role emphasizes compassionate service, accurate data entry, and smooth patient flow from arrival to departure.

You will register patients, verify insurance, schedule visits, collect payments, and support billing with attention to privacy and regulatory compliance. Experience with medical records software and front desk operations is preferred.