Patient Experience & Registration Specialist

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Dental and vision coverage

Life insurance

Retirement plans

Educational Assistance

Job summary

Advocate Health in Charlotte, NC is seeking a patient-focused front desk professional for full-time work in a clinic setting. You will handle patient registration, verify insurance, schedule appointments, and manage billing-related tasks, ensuring a positive patient experience.

This role requires basic computer skills, prior customer service experience, and familiarity with medical records software; front desk duties are central to daily operations.

Qualifications

• Requires a high school diploma or GED and basic computer experience.
• Customer relations experience required; medical records software preferred.
• Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities with accuracy.
• Encourage patient use of front-end technology during registration.
• Enter and maintain confidential patient information including insurance and billing details; assist billing functions.
• Demonstrate proficiency with emergency codes and applicable healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency items.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Front desk

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Advocate Health in Charlotte, NC is seeking a patient-focused front desk professional for full-time work in a clinic setting. You will handle patient registration, verify insurance, schedule appointments, and manage billing-related tasks, ensuring a positive patient experience.

This role requires basic computer skills, prior customer service experience, and familiarity with medical records software; front desk duties are central to daily operations.