Travel-Ready Field Service Technician - Packaging Equipment

Intertape Polymer Group; Milwaukee (WI); On-site; USD 34,000 - 55,000; Full time

Job summary

Intertape Polymer Group is seeking a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer sites. Must have strong mechanical/electrical aptitude, communicate well with customers, and work independently in the field to ensure high equipment uptime.

Role requires hands-on skills, ability to travel up to 70% of the week, and a valid driver’s license or passport for travel.

Qualifications

• High School diploma or equivalent required; Associate degree in a technical field preferred.
• Working knowledge of electrical and electromechanical systems; ability to diagnose faults at customer sites.
• Basic mechanical skills to disassemble/repair components safely.
• Experience in packaging automation systems is preferred.
• Experience using PC applications (Microsoft Office) for documentation/reporting.
• Proficiency with hand/power tools and diagnostic equipment (e.g., multimeters).
• Strong communication to explain technical issues to non-technical individuals.
• Ability to read wiring schematics, manuals, and assembly drawings.
• Strong customer service, organization, and problem-solving abilities.
• Ability to travel frequently up to 70% of the work week and work independently.

Responsibilities

• Develop and maintain expert knowledge of IPG/Better Packages products and communicate value to customers during site visits.
• Perform on-site installation, repair, and preventive maintenance; diagnose issues and train customer maintenance teams.
• Establish PM programs for assigned accounts to ensure reliability and minimize downtime.
• Assist with field testing, evaluation, and feedback for new products and prototypes.
• Follow field service procedures, issue RMAs, complete work orders, and maintain records.
• Perform software upgrades on WAT units and other equipment as required.
• Support senior technicians on complex field service jobs and escalations.
• Conduct other field-related duties including emergencies, training, and audits.

Skills

Electrical systems

Mechanical skills

Packaging automation

MS Office

Hand tools

Communication

Reading schematics

Independent field work

Travel-ready

Driver's license

Education

High School diploma

Associate degree (technical)

Tools

Multimeters

Diagnostic tools

Power tools

MS Office

Job description

Intertape Polymer Group is seeking a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer sites. Must have strong mechanical/electrical aptitude, communicate well with customers, and work independently in the field to ensure high equipment uptime.

Role requires hands-on skills, ability to travel up to 70% of the week, and a valid driver’s license or passport for travel.