Field Service Tech - Packaging Equipment, Indiana Travel

Intertape Polymer Group; Whitestown (IN); On-site; USD 30,000 - 47,000; Full time

Job summary

Intertape Polymer Group seeks a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You will uphold equipment uptime, support production needs, and deliver high-quality technical service in the field.

The role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites.

Qualifications

• High School diploma or equivalent; Associate degree in a technical field preferred.
• Working knowledge of electrical and electromechanical systems; diagnose faults at customer sites.
• Basic mechanical skills to disassemble, repair, and reassemble components.
• Experience in packaging automation systems is preferred.
• Proficiency with Microsoft Office Suite for documentation and reporting.

Responsibilities

• Develop and maintain expert knowledge of IPG/Better Packages products and communicate recommendations to customers.
• On-site installation, repair, and preventive maintenance; diagnose issues using tools and documentation; provide on‑the‑job training.
• Establish, schedule, and execute PM programs for assigned accounts to ensure reliability.
• Assist with field testing, evaluation, and troubleshooting of new products and prototypes.
• Follow field service procedures: issue RMAs, complete work orders, document actions, and submit reports.
• Perform software upgrades on WAT units and other equipment as required; ensure proper configuration.
• Support Senior Technicians on complex jobs, large installations, or escalations.
• Carry out other field-related duties including emergency repairs, training, and audits.

Skills

Electrical systems

Mechanical skills

Field service

Customer communication

Troubleshooting

Diagnostics

Documentation

Hand tools

Testing tools

Reading schematics

Travel up to 30%

Education

High School diploma

Associate degree in technical field

Tools

Multimeters

Diagnostic equipment

PC-based diagnostics

Job description

Intertape Polymer Group seeks a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You will uphold equipment uptime, support production needs, and deliver high-quality technical service in the field.

The role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites.