Travel-Ready Field Service Technician — Onsite & Remote

Pitney Bowes; Fulton (MS); Sur place; USD 30 000 - 34 000; Plein temps

Résumé du poste

Pitney Bowes is seeking a Field Service Technician for Jackson, MS. The role involves on-site and remote service, hardware/software installation, and customer training. A valid driver's license and ability to lift up to 55 lbs are required.

AA degree preferred; travel and overtime may be required. Pay ranges from $22 to $25 per hour, with pay depending on location, experience, and qualifications. The company supports mailing equipment solutions and end-user training across North America and

Qualifications

• Install and configure software and hardware at customer sites.
• Provide end-user training and create job aides for client administrators.
• Deliver solutions remotely and onsite.
• Work independently and make decisions with minimal supervision.
• Understanding of network configuration, OS, software and hardware.
• Adapt to changing technology, customer personalities, and knowledge levels.
• Analyze hardware and software problems.
• Valid driver's license with clean record; driving may be required.
• Lift/move up to 55 lbs.
• Maintain, repair and install mailing equipment (inserters, sorters, etc.).
• Strong problem-solving and troubleshooting under deadlines.
• Experience with complex mechanical/electrical equipment preferred.
• Familiarity with Windows and PC interaction with automated equipment.
• Flexible schedule with travel and possible overtime.
• AA degree in Electronics, Mechanics, Computer Science or related field preferred.

Responsabilités

• Install and configure software applications and hardware peripherals at customer sites.
• Provide end-user training and create job aides for client administrators/operators.
• Deliver solutions remotely and onsite.
• Work independently and make decisions free from immediate direction of management.
• Understanding of network configuration, operating systems, software, and hardware.
• Ability to adapt to changing environment in technology and customer knowledge levels.
• Ability to analyze hardware and software problems.
• A valid driver's license with a clean driving record and reliable vehicle for daily travel to multiple customer locations with paid mileage will be provided within the first year of employment.
• The ability to perform frequent lifting and/or moving items up to 55lbs with or without accommodation.
• Ability to maintain, repair and install mailing equipment such as inserters, sorters, or comparable equipment.
• Excellent problem-solving skills, including ability to troubleshoot equipment problems, establish priorities and work under deadline pressures.
• Previous experience troubleshooting and repairing complex mechanical/electrical equipment preferred but not required.
• Complete familiarity within a Windows environment and basic knowledge of PC interaction with automated equipment.
• Ability to work a flexible schedule with travel as required and overtime if needed.
• AA degree in Electronics, Mechanics, Computer Science or related field of study is preferred.

Connaissances

Customer service

Problem solving

Hardware troubleshooting

Software installation

Windows knowledge

Physical ability

Driver's license

Formation

AA degree or equivalent preferred

Description du poste

Pitney Bowes is seeking a Field Service Technician for Jackson, MS. The role involves on-site and remote service, hardware/software installation, and customer training. A valid driver's license and ability to lift up to 55 lbs are required.

AA degree preferred; travel and overtime may be required. Pay ranges from $22 to $25 per hour, with pay depending on location, experience, and qualifications. The company supports mailing equipment solutions and end-user training across North America and