Field Service Technician - Jackson MS

Pitney Bowes; Jackson (MS); On-site; USD 30,000 - 34,000; Full time

Job summary

Pitney Bowes is hiring a Field Service Technician in Jackson, MS. You will install and configure software and hardware at customer sites, train end users, and create job aides for administrators.

The role requires strong customer service, problem-solving, and the ability to travel to multiple locations; you can earn incentives for sales of supplies and services. Qualifications include an AA in electronics, mechanics, CS or related field, and solid Windows/networking knowledge.

Qualifications

• AA degree in Electronics, Mechanics, Computer Science or related field is preferred.
• Strong communication and customer-service abilities essential.
• Ability to operate in a dynamic field-service environment.

Responsibilities

• Install and configure software applications and hardware peripherals at customer sites.
• Provide end-user training and create job aides for client administrators/operators.
• Contribute to revenue growth through sales leads and billable services; earn commissions on supplies and/or services sold.
• Deliver solutions remotely and onsite.
• Work independently and make decisions with minimal direction.
• Stay up to date on Pitney Bowes industry knowledge.

Skills

Customer service

Communication skills

Problem solving

Team player

Travel readiness

Attention to detail

Education

AA degree in Electronics/Mechanics/CS or related field

Tools

Windows environment

Basic networking

Job description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Job Description: Field Service Technician-Jackson MS!

You are:

• An autonomous, high performing, team driven individual with a keen sense for customer service and client relationship building
• An individual that can be a collaborative team player, not afraid to think outside the box in providing customized solutions which exceed our clients’ expectations
• You are committed to championing new ideas, strategies, or concepts to ensure that the business is retained, and the client is satisfied

The range of pay for this position is $22 to $25 per hour.

with the actual rate of pay dependent upon the following factors: work location for the successful candidate, experience, and qualifications. This position is eligible to earn sales incentives.

You will:

• Install and configure software applications and hardware peripherals at customer sites
• Provide end-user training and create job aides for client administrators/operators
• Contribute to revenue growth through sales leads and billable professional services-earn commissions on supplies and/or services you sell
• Deliver solutions remotely and onsite
• Work independently and make decisions free from immediate direction of management
• Stay up to date on Pitney Bowes industry knowledge

Your background:

• Understanding of DB connectivity and record set manipulation
• Strong communication skills both oral and written
• Understanding of network configuration, operating systems, software, and hardware
• Ability to adapt to changing environment in the areas of products and technology, customer personalities and customer knowledge levels
• Ability to analyze hardware and software problems
• Willingness to submit to a pre-employment drug screen and criminal background check
• A valid driver's license with a clean driving record and reliable vehicle for daily travel to multiple customer locations with paid mileage-company car will be provided within the first year of employment
• The ability to perform frequent lifting and/or moving items up to 55lbs with or without accommodation
• Ability to maintain, repair and install mailing equipment such as inserters, sorters, or comparable equipment
• Excellent problem-solving skills, including ability to troubleshoot equipment problems, establish priorities and work under deadline pressures
• Previous experience troubleshooting and repairing complex mechanical/electrical equipment preferred but not required
• Complete familiarity within a Windows environment and basic knowledge of PC interaction with automated equipment
• Ability to work a flexible schedule with travel as required and overtime if needed
• AA degree in Electronics, Mechanics, Computer Science or related field of study is preferred

STS Team:

Within our Sending Technology Solutions team, we provide a full range of mailing equipment and postage meters, maintenance and support services and supplies that enable our clients to efficiently create mail and evidence postage. We segment our Solutions business between our North America operations, comprising the U.S. and Canadian businesses, and our International operations. We are a leading provider of postage meters and have approximately one million meters installed.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.