Travel-Ready Field IT Support Technician - Break-Fix

Gr8ttek; Greensboro (NC); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Pay per call

Per diem

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Greensboro, NC. The role involves performing hardware-focused break-fix services on client products, with responsibilities spanning service calls, troubleshooting, and asset management.

You will report to the Territory Supervisor and may guide colleagues as needed. Requirements include 1-2 years of relevant experience, a technical school certification or equivalent, a valid driver's license, and the ability

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations.
• Ability to lift and/or move various computer equipment up to 50 lbs.
• Valid driver’s license.
• Reliable transportation with valid registration and adequate insurance.
• Must own a basic repair tool kit.

Responsibilities

• Provide break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• May provide functional guidance to colleagues.

Skills

Clear communication

Customer service

Troubleshooting

Attention to detail

Team collaboration

Education

Technical school cert

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Greensboro, NC. The role involves performing hardware-focused break-fix services on client products, with responsibilities spanning service calls, troubleshooting, and asset management.

You will report to the Territory Supervisor and may guide colleagues as needed. Requirements include 1-2 years of relevant experience, a technical school certification or equivalent, a valid driver's license, and the ability