Travel Ops & Communications Specialist

Institute for Defense Analyses; Alexandria (VA); On-site; USD 56,000 - 90,000; Full time

Job summary

Institute for Defense Analyses in Alexandria, VA seeks an experienced administrative support specialist for a 2-year term appointment to assist BOND Consultant Time & Travel Operations. You will serve as the primary contact for consultant inquiries, coordinate intake and ticketing, and support time and travel communications.

Responsibilities include managing the shared inbox, reviewing travel requests, vouchers, and expenses in ServiceNow, tracking outstanding items, and liaising with internal

Qualifications

• High School diploma or equivalent with at least five years of experience.
• Bachelor's degree with communications background preferred.
• Strong written and oral communication, and team collaboration.
• Knowledge of government travel procedures and privacy requirements.
• Criminal background check and US citizenship required.
• Ability to obtain and maintain a security clearance.

Responsibilities

• Serve as primary contact for consultant time and travel inquiries.
• Manage front-facing communications regarding travel procedures and reimbursements.
• Prepare and distribute travel communications and guidance.
• Conduct time and travel briefings for consultants and staff.
• Coordinate intake and ticketing in ServiceNow.
• Track inquiries and backlogs; escalate as needed.
• Liaise between consultants, Program Admin (Travel), and internal stakeholders.
• Support payment status and expense submission communications.
• Maintain travel records and assist with reports and documentation.
• Perform other related administrative duties as assigned.

Skills

Detail oriented

Interpersonal skills

Communication

Adaptability

Education

High School diploma

Bachelor's degree in communications

Tools

Microsoft Suite

Concur

ServiceNow

Job description

Institute for Defense Analyses in Alexandria, VA seeks an experienced administrative support specialist for a 2-year term appointment to assist BOND Consultant Time & Travel Operations. You will serve as the primary contact for consultant inquiries, coordinate intake and ticketing, and support time and travel communications.

Responsibilities include managing the shared inbox, reviewing travel requests, vouchers, and expenses in ServiceNow, tracking outstanding items, and liaising with internal