Travel Operations & Contracts Coordinator

Travel-Leisure-Co; Orlando (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Job summary

Travel + Leisure Co. in Orlando, FL is seeking an Operations Coordinator to manage tour reception, gifting, and contract processing in line with SOPs. You will greet guests, collect and verify information, and support Sales & Marketing teams.

Responsibilities include data entry into CRS/Epiphany, cash handling, and maintaining PCI/PII compliant records while assisting Admin and HR staff. A proactive, collaborative and customer-focused approach is essential.

Qualifications

• High School Diploma or equivalent.
• One year of general office experience.
• One year of customer service experience.
• Proficiency in Microsoft Word, Outlook and Excel.
• Experience with CRS or EPNY preferred.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents.
• Provide exceptional guest service; answer phones and respond to questions.
• Assist property owners with contract questions or concerns.
• Distribute premiums at close of presentation; reconcile daily tour/gift/contract records.
• Enter tour and gifting data into CRS/Epiphany; run reports; balance cash and down payments.
• File and secure documents; maintain Property Owner information per PCI/PII standards.

Skills

CRS/EPNY proficiency

MS Word

MS Outlook

MS Excel

Education

High School Diploma

Tools

Central Reservation System (CRS)

EPNY

Job description

Travel + Leisure Co. in Orlando, FL is seeking an Operations Coordinator to manage tour reception, gifting, and contract processing in line with SOPs. You will greet guests, collect and verify information, and support Sales & Marketing teams.

Responsibilities include data entry into CRS/Epiphany, cash handling, and maintaining PCI/PII compliant records while assisting Admin and HR staff. A proactive, collaborative and customer-focused approach is essential.