Travel Experience Lead

Testing Site - JPMC; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Testing Site - JPMC is seeking a Servicing Travel Advisor Lead in the United States to coordinate travel bookings, resolve issues, and deliver high-quality service. You will leverage travel management tools and your policy knowledge to create tailored itineraries and ensure client satisfaction.

The role requires advanced Excel skills and a strong ability to communicate clearly with clients and internal teams.

Qualifications

• Extensive travel management experience and knowledge of travel policies/procedures.
• Familiarity with travel management technology tools; GDS experience is a plus.
• Proven track record in managing client relationships and delivering tailored solutions.
• Strong analytical thinking to evaluate and resolve travel-related issues.
• Excellent written and verbal communication skills.
• Advanced Excel skills are required.

Responsibilities

• Coordinates and fulfills travel bookings for clients while aligning with their needs.
• Uses travel management technology to streamline booking and itinerary management.
• Identifies and resolves complex travel-related issues; acts as final escalation point.
• Maintains professional client relationships and provides tailored travel solutions.
• Monitors itinerary details and mentors junior advisors to improve team efficiency.

Skills

Travel management

GDS systems

Client relationships

Analytical thinking

Clear communication

Advanced Excel

Tools

GDS systems

Job description

Testing Site - JPMC is seeking a Servicing Travel Advisor Lead in the United States to coordinate travel bookings, resolve issues, and deliver high-quality service. You will leverage travel management tools and your policy knowledge to create tailored itineraries and ensure client satisfaction.

The role requires advanced Excel skills and a strong ability to communicate clearly with clients and internal teams.