Servicing Travel Advisor Lead , Chase Travel

Testing Site - JPMC; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Testing Site - JPMC is seeking a Servicing Travel Advisor Lead in the United States to coordinate travel bookings, resolve issues, and deliver high-quality service. You will leverage travel management tools and your policy knowledge to create tailored itineraries and ensure client satisfaction.

The role requires advanced Excel skills and a strong ability to communicate clearly with clients and internal teams.

Qualifications

• Extensive travel management experience and knowledge of travel policies/procedures.
• Familiarity with travel management technology tools; GDS experience is a plus.
• Proven track record in managing client relationships and delivering tailored solutions.
• Strong analytical thinking to evaluate and resolve travel-related issues.
• Excellent written and verbal communication skills.
• Advanced Excel skills are required.

Responsibilities

• Coordinates and fulfills travel bookings for clients while aligning with their needs.
• Uses travel management technology to streamline booking and itinerary management.
• Identifies and resolves complex travel-related issues; acts as final escalation point.
• Maintains professional client relationships and provides tailored travel solutions.
• Monitors itinerary details and mentors junior advisors to improve team efficiency.

Skills

Travel management

GDS systems

Client relationships

Analytical thinking

Clear communication

Advanced Excel

Tools

GDS systems

Job description

As aServicing Travel Advisor Lead, you will play a pivotal role in shaping the travel experiences of our clients. Your role will involve leveraging your knowledge of travel management and technology tools to efficiently coordinate travel logistics and resolve issues promptly. Build strong relationships with clients, understand their needs, and use your analytical thinking to provide tailored solutions. Y

Your attention to detail and commitment to delivering high-quality service will be crucial in meeting client expectations and enhancing their overall customer experience. With your ability to influence and communicate effectively, you will play a key role in maintaining client satisfaction and propelling the success of our travel management operations.

Job responsibilities

• Coordinates and fulfill travel bookings for clients, ensuring all details align with their specific needs and preferences


• Utilizes travel management technology tools to streamline the booking process and enhance the client's travel experience


• Identifies and promptly resolve any complex travel-related issues, leveraging your understanding of travel policies and procedures to serve as the final escalation point


• Maintains professional relationships with clients, understanding their needs and providing tailored solutions to enhance their travel experience


• Monitors and analyzes itinerary details, coaching and mentoring junior advisors with your expertise in servicing processes and systems to enhance team efficiencies

Required qualifications, capabilities, and skills

• Extensive travel management experience, including understanding of travel policies and procedures


• Demonstrated ability to use travel management technology tools, such as GDS systems for booking, ticketing, and itinerary management


• Proven experience in managing client relationships, with the ability to anticipate client needs and provide tailored solutions


• Effective analytical thinking, with the ability to systematically evaluate and resolve travel-related issues


• Strong communication skills, with the ability to deliver clear and compelling messages in both written and verbal forms.


• Advance Excel skills a must have.