Senior Travel Booking Specialist: Global High-Touch Support

JPMorgan Chase & Co.; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

JPMorganChase & Co. seeks a Senior Travel Booking Specialist to support independent travel advisors and clients. You will manage end-to-end travel bookings, handle time-sensitive changes, and deliver exceptional client experiences through every interaction.

In this role, you will fulfill booking requests, resolve issues quickly, and collaborate with vendors to ensure accurate arrangements. A strong focus on accuracy, policy adherence, and service quality is essential.

Qualifications

• Minimum 7 years of Sabre GDS experience in the travel industry.
• Experience arranging domestic and international business travel, including passenger name records (PNRs), ticketing, and ticket exchanges.
• Ability to manage a high volume of incoming emails and travel requests while staying organized and working efficiently under pressure.
• Demonstrated experience managing external client/customer relationships, including anticipating needs to drive strong outcomes.
• Experience resolving travel-related issues by selecting the most appropriate solution quickly and efficiently.
• Strong analytical skills, with the ability to break complex travel requirements into clear, manageable tasks.
• Proven attention to detail and commitment to high standards of quality and service.
• High school diploma, GED, or equivalent.

Responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and applicable travel policies using travel management technology tools.
• Resolve complex travel-related issues quickly by assessing needs, identifying options, and selecting the best solution under tight timelines.
• Build strong client relationships by anticipating needs, communicating clearly, and consistently delivering a high-quality service experience.
• Coordinate with travel vendors to confirm arrangements meet requirements, ensuring accuracy and attention to detail at every step.
• Maintain current knowledge of industry practices, regulations, product definitions, and operating procedures to continuously strengthen service delivery.

Skills

Sabre GDS experience

Travel booking coordination

Client relationship management

Attention to detail

Analytical skills

Time management under pressure

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

JPMorganChase & Co. seeks a Senior Travel Booking Specialist to support independent travel advisors and clients. You will manage end-to-end travel bookings, handle time-sensitive changes, and deliver exceptional client experiences through every interaction.

In this role, you will fulfill booking requests, resolve issues quickly, and collaborate with vendors to ensure accurate arrangements. A strong focus on accuracy, policy adherence, and service quality is essential.