Global Travel Experience Advisor

TP; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Financial protection

Job summary

TP is seeking a Travel Advisor Specialist to serve as the primary client contact, managing inbound and outbound communications and resolving inquiries with professional excellence. You will act as a trusted advisor for corporate accounts, arrange domestic and international travel, and upsell additional services while adhering to policy and quality standards.

The role emphasizes telephony and multi-channel servicing, with performance metrics around CSAT, productivity, and adherence.

Responsibilities

• As a Travel Advisor Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
• Act as trusted advisor and consultant to a single or multiple corporate accounts.
• Act as the point of sale on all Domestic and International travel requirements, arranging both routine and complex travel for air, rail, car, and hotel accommodation, utilizing (GDS)
• Fulfill requests for multi-faceted travelers while adhering to applicable requirements and process and procedures.
• Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the Customers agreed travel policy and requirements and adhering to quality assurance standards.
• Complying with all legal standard requirements, which include mandatory training, compliance, and sanctions.
• Deliver expectations on individual/shared team goals and support all business Key Performance Indicators.
• Follow internal compliance and regulatory requirements for all Customers and locations supported.
• Manage the end-to-end booking process through the ticketing and order fulfilment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
• Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
• Operate in multi-channel (phone and email) servicing environments where you are accountable to key performance indicators of success, such as Customer satisfaction (CSAT), key productivity metrics

Job description

TP is seeking a Travel Advisor Specialist to serve as the primary client contact, managing inbound and outbound communications and resolving inquiries with professional excellence. You will act as a trusted advisor for corporate accounts, arrange domestic and international travel, and upsell additional services while adhering to policy and quality standards.

The role emphasizes telephony and multi-channel servicing, with performance metrics around CSAT, productivity, and adherence.