Remote Travel Advisor IV — VIP Booking & Support

J.P. Morgan; New York (NY); Remote; USD 85,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Servicing Travel Advisor IV to deliver exceptional service, book travel, and resolve issues for corporate clients.

You will liaise with vendors, optimize processes with travel tools, and apply conflict management to de-escalate challenging situations while ensuring client satisfaction throughout the journey. The role emphasizes attention to detail, analytics, and a strong understanding of customer experience in travel technology.

Qualifications

• Minimum 3 years of corporate travel experience.
• Native Sabre experience and ability to coordinate bookings.
• Proficiency with travel management technology and booking systems.

Responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards.
• Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation.
• Identify and promptly resolve complex travel-related issues, leveraging conflict management and CRM skills to de-escalate.
• Analyze travel logistics and client feedback to identify areas for improvement and contribute to new solutions.
• Maintain professional relationships with vendors, negotiating as necessary to meet client expectations.
• Communicate effectively with high profile and VIP clients.

Skills

Sabre experience

Travel bookings

Conflict management

Vendor liaison

Customer relationship management

Analytical thinking

Attention to detail

Tools

Sabre

Travel booking systems

Travel management software

Job description

JPMorgan Chase & Co. in New York seeks a Servicing Travel Advisor IV to deliver exceptional service, book travel, and resolve issues for corporate clients.

You will liaise with vendors, optimize processes with travel tools, and apply conflict management to de-escalate challenging situations while ensuring client satisfaction throughout the journey. The role emphasizes attention to detail, analytics, and a strong understanding of customer experience in travel technology.