Travel & Events Registration & CX Specialist

One10; Minneapolis (MN); Hybride; USD 28 000 - 40 000; Plein temps

Résumé du poste

One10 in Minneapolis, MN Hybrid is seeking a Registration/Data Manager for Travel & Events programs. You will own the registration data lifecycle, ensure data integrity, and support client reporting and billing deliverables. Expect collaboration across departments and on-site presence as needed.

The ideal candidate has a 4-year degree, advanced MS Excel skills, and 1+ years in operational roles with experience in travel/event tech such as Cvent, RainFocus, or Swoogo.

Qualifications

• 4-year degree or equivalent experience.
• Advanced knowledge of MS Excel (Macros, V-lookup, formulas).
• 1+ years of operational business experience. Preferred – knowledge of the meeting/event industry.

Responsabilités

• Own and manage the integrity of the registration database information throughout the lifecycle of each program incorporating charges through Cvent for activities or buy in programs
• Manage and communicate the financial health of the data management budget to actual hours throughout the lifecycle of each assigned program, communicating with management on resolution recommendations
• Collaborate with various departments on registration qualification, database set up requirements and database technology support. Provide web site review and testing feedback
• Act as a central point of contact within Travel & Events for registration throughout the lifecycle of each program
• Manage hotel room block, rooming list, attrition and penalties, as well as maintain activity counts within the database and any special requests
• Answer phone calls and manage emails from attendees on group programs within specific SLA
• Maintain client reporting requirements, both standard and custom, utilizing IT services as needed
• Actively participate in program briefings, debriefs and TD briefings.
• Provide data management support during program operations including traveling onsite to program destination when applicable. Collaborate with program Travel Directors/ on site team on participant changes
• Provide final program reporting for all clients/programs as requested and needed for billing
• Point of contact for Mobile App support and Customer Xperience
• Assist management in developing consistent processes and actively identifying and communicating best practices
• Perform other duties as assigned

Connaissances

MS Excel

Multi-project management

Operational experience

Formation

4-year degree or equivalent experience

Outils

Cvent

RainFocus

Swoogo

Description du poste

One10 in Minneapolis, MN Hybrid is seeking a Registration/Data Manager for Travel & Events programs. You will own the registration data lifecycle, ensure data integrity, and support client reporting and billing deliverables. Expect collaboration across departments and on-site presence as needed.

The ideal candidate has a 4-year degree, advanced MS Excel skills, and 1+ years in operational roles with experience in travel/event tech such as Cvent, RainFocus, or Swoogo.