Customer Xperience Specialist

One10, LLC; Minneapolis (MN); Hybrid; USD 60,000 - 90,000; Full time

Job summary

One10, LLC in Minneapolis seeks a Customer Xperience Specialist to manage registration data for Travel & Events programs, ensuring accuracy from setup through reporting. You’ll coordinate with clients and internal teams, optimize processes, and oversee hotel blocks, attendee communications, and data integrity.

The role requires a 4-year degree or equivalent, strong Excel skills, and the ability to juggle multiple projects.

Qualifications

• Requires a 4-year degree or equivalent experience.
• Proficient in Microsoft Excel, including macros and advanced formulas.
• At least 1 year of operational business experience in event management or similar.
• Knowledge of the meeting/event industry is preferred.
• Familiarity with event tech platforms (Cvent, RainFocus, Swoogo) is a plus.

Responsibilities

• Owns the registration data lifecycle for Travel & Events programs.
• Provides Cvent training and supports the Events Team to ensure consistency.
• Manages hotel blocks, rooming lists, attrition, and penalties.
• Delivers client reporting and billing data for vendors and programs.
• Offers onsite data management support when programs run.

Skills

MS Excel (Macros, VLOOKUP)

Multi-project management

Operational business experience

Education

4-year degree or equivalent experience

Tools

Cvent

RainFocus

Swoogo

Job description

## Customer Xperience SpecialistApply: Hybrid: Minneapolis, Minnesota: Full time: Posted Today: R100156# **About Us**At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. **Believe in Better Solutions:** We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. **Believe in a Better You:** At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment. # **Job Description** Responsible for providing focused registration expertise and managing the fulfillment of registration data deliverables for One10’s Travel & Events programs. Manage program efficiencies in hours as well as client billing reports for vendors, buy in programs and activity expense collection. Act as the point of contact for other departments, providing Cvent training for a more universal Events Team understanding.# # **Job Description Details:** **Scope of Work*** Own and manage the integrity of the registration database information throughout the lifecycle of each program incorporating charges through Cvent for activities or buy in programs* Manage and communicate the financial health of the data management budget to actual hours throughout the lifecycle of each assigned program, communicating with management on resolution recommendations* Collaborate with various departments on registration qualification, database set up requirements and database technology support. Provide web site review and testing feedback* Act as a central point of contact within Travel & Events for registration throughout the lifecycle of each program* Manage hotel room block, rooming list, attrition and penalties, as well as maintain activity counts within the database and any special requests* Answer phone calls and manage emails from attendees on group programs within specific SLA* Maintain client reporting requirements, both standard and custom, utilizing IT services as needed* Actively participate in program briefings, debriefs and TD briefings.* Provide data management support during program operations including traveling onsite to program destination when applicable. Collaborate with program Travel Directors/ on site team on participant changes* Provide final program reporting for all clients/programs as requested and needed for billing* Point of contact for Mobile App support and Customer Xperience* Assist management in developing consistent processes and actively identifying and communicating best practices* Perform other duties as assigned # **Additional Job Description Details** **Knowledge, Skills, & Abilities*** 4-year degree or equivalent experience* Computer proficiency in Microsoft office suite- advanced knowledge of MS Excel (Macros, V-lookup, formulas)* 1+ years of operational business experience. Preferred – knowledge of the meeting/event industry* Demonstrated knowledge of technology platforms from a business user perspective – preferred experience in travel suite of technology systems including Cvent, RainFocus or Swoogo* Proven ability to handle multiple projects simultaneouslyLI-Hybrid