Travel CX Pro — Booking & Support Expert

Concentrix; Bloomfield Hills (MI); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Concentrix is hiring a Travel Customer Support Specialist in Bloomfield Hills, MI to assist travelers with bookings, itinerary changes, cancellations, and refunds. You will handle inquiries via phone, email and chat, using CRM tools to resolve issues and provide accurate information.

You will work in a collaborative environment that emphasizes learning, feedback, and performance, with opportunities to develop skills in customer experience, analytics and global client support.

Description du poste

Concentrix is hiring a Travel Customer Support Specialist in Bloomfield Hills, MI to assist travelers with bookings, itinerary changes, cancellations, and refunds. You will handle inquiries via phone, email and chat, using CRM tools to resolve issues and provide accurate information.

You will work in a collaborative environment that emphasizes learning, feedback, and performance, with opportunities to develop skills in customer experience, analytics and global client support.