Travel Customer Service Representative - Travel & Hospitality

Concentrix; Bloomfield Hills (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Concentrix is hiring a Travel Customer Support Specialist in Bloomfield Hills, MI to assist travelers with bookings, itinerary changes, cancellations, and refunds. You will handle inquiries via phone, email and chat, using CRM tools to resolve issues and provide accurate information.

You will work in a collaborative environment that emphasizes learning, feedback, and performance, with opportunities to develop skills in customer experience, analytics and global client support.

Job description

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.