Travel Customer Service Representative - Travel & Hospitality

Concentrix; Oak Park (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Concentrix in Michigan is seeking a Travel Customer Support Specialist to join our team. You will handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel questions.

Work in a collaborative, inclusive culture that values learning, feedback, and performance, with opportunities to grow skills in customer experience, analytics, and global client support.

Qualifications

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions.

Job description

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.