Travel Experience Specialist

Concentrix; Farmington Hills (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid training days

Employee referral bonuses

Job summary

Concentrix in Farmington Hills, MI is seeking a Customer Service Rep (Travel) to handle calls, chats, and emails from travelers researching and booking trips. You will greet customers, make travel recommendations, determine reservation needs, and process bookings in multiple systems with a focus on accuracy and quality.

The role emphasizes travel knowledge, a high school diploma, and no sales, with on-site training and opportunities for growth within a Fortune 500 company that values

Qualifications

• High school degree or equivalent (required).
• NO SALES REQUIRED.
• Travel savvy: passion/experience with travel.
• At least 1 year of travel experience (preferred).
• Travel Agent Certification (preferred).
• Global Distribution Experience for Service Agents (preferred).
• Proficiency in a multi-system environment.
• Basic internet and web-based application skills.
• Typing 30 wpm as verified by a formal test.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Employment for this position will begin on-site at 34115 W 12 Mile Road, Farmington Hills, MI 48331.

Responsibilities

• Receive incoming calls, chats, and emails from customers researching travel or purchasing travel.
• Greet customers in a courteous, friendly, and professional manner.
• Make recommendations based on customer needs and preferences.
• Determine customer reservation needs and preferences using established questions.
• Research travel rates, destinations, options, accommodations, and packages.
• Process travel transactions by entering accurate reservation information.
• Read and follow scripts while maintaining quality standards.
• Support itinerary changes or cancellations accurately.
• Answer general travel and site-related questions.
• Deliver expert customer experiences with a smile.

Skills

Travel savvy

Customer service

Multi-system

Typing 30 wpm

Fast-paced multitask

Eager to learn

Education

High school diploma or equivalent

Travel Agent Certification

Tools

Global Distribution Systems (GDS)

Job description

Concentrix in Farmington Hills, MI is seeking a Customer Service Rep (Travel) to handle calls, chats, and emails from travelers researching and booking trips. You will greet customers, make travel recommendations, determine reservation needs, and process bookings in multiple systems with a focus on accuracy and quality.

The role emphasizes travel knowledge, a high school diploma, and no sales, with on-site training and opportunities for growth within a Fortune 500 company that values