Travel Customer Service Agent — Frontline Support

swa; Las Vegas (NV); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Fly for free for employee and eligible

401(k) Company match up to 10%

Profit-sharing potential

Competitive health insurance

Job summary

Southwest Airlines is seeking a Customer Service Agent to greet Customers at the ticket counter, gate area and baggage service office. You will help Customers check in, answer questions and assist with travel arrangements to ensure smooth journeys.

The role involves working at various locations with a friendly attitude, teamwork and patience to deliver legendary service. Training and union-based scheduling apply, with a day-one benefits framework.

Qualifications

• U.S. citizenship or work authorization required.
• Ability to provide friendly customer service and maintain composure.
• Willingness to work a part-time schedule, including early mornings, late nights, weekends and holidays.

Responsibilities

• Provides friendly service and maintains positive relationships with Customers.
• Operates a computerized POS system for tickets, boarding, reservations and payments.
• Checks in baggage and assists with related customer service tasks.

Skills

Customer service

Teamwork

Patience

Cash handling

Tools

POS system

Job description

Southwest Airlines is seeking a Customer Service Agent to greet Customers at the ticket counter, gate area and baggage service office. You will help Customers check in, answer questions and assist with travel arrangements to ensure smooth journeys.

The role involves working at various locations with a friendly attitude, teamwork and patience to deliver legendary service. Training and union-based scheduling apply, with a day-one benefits framework.