Travel-Ready Customer Experience Agent (Part-Time)

Southwest Airlines; Buffalo (NY); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Fly for free on Southwest flights

401(k) Company match up to 10%

Profit-sharing potential

Health insurance

Health plan from day one

Job summary

Southwest Airlines is seeking a part-time Customer Service Agent to welcome customers at the ticket counter, gate, and baggage office. You will check in travelers, answer questions, and help ensure smooth travel, maintaining a friendly tone and proactive support during disruptions.

New hires undergo 4–6 weeks of training; roles are within a collective bargaining agreement with schedules set by seniority. The position offers overtime opportunities and benefits.

Qualifications

• Customer service aptitude
• Teamwork and patience
• Friendly, helpful attitude

Responsibilities

• Greet customers at the ticket counter, gate area, and baggage service office.
• Check in customers, answer questions, and help ensure travel goes smoothly.
• Support customers during delays or disruptions.

Job description

Southwest Airlines is seeking a part-time Customer Service Agent to welcome customers at the ticket counter, gate, and baggage office. You will check in travelers, answer questions, and help ensure smooth travel, maintaining a friendly tone and proactive support during disruptions.

New hires undergo 4–6 weeks of training; roles are within a collective bargaining agreement with schedules set by seniority. The position offers overtime opportunities and benefits.