Customer Service Agent: Fly Free & Great Benefits

Southwest Airlines; North Carolina; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Free flights for employee and depend..

401(k) Company match up to 10%

Profit-sharing potential

Health insurance for you and depend..

Health plan coverage from day one

Benefits portal

Job summary

Southwest Airlines is seeking a friendly Customer Service Agent to greet Customers at the ticket counter, gate area, and baggage service office. You will check in travelers, answer questions, and help ensure smooth travel, including assisting during delays or disruptions.

You’ll be one of the first Southwest Employees ourCustomers meet, helping set a positive tone for every trip. Training and a supportive team environment are provided.

Qualifications

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations.
• Ability to work well with others as part of a team, meet the public, and work under stressful situations.
• Must satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers.
• Works in a cooperative spirit to ensure the success of our Company.
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs.
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.
• Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company.

Skills

Typing speed

Reading & following procedures

Teamwork

Customer service focus

Communication skills

Job description

Southwest Airlines is seeking a friendly Customer Service Agent to greet Customers at the ticket counter, gate area, and baggage service office. You will check in travelers, answer questions, and help ensure smooth travel, including assisting during delays or disruptions.

You’ll be one of the first Southwest Employees ourCustomers meet, helping set a positive tone for every trip. Training and a supportive team environment are provided.