Travel Customer Service Agent — Frontline, Fly Free

swa; Midland (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Fly for free for you and eligible/depd

Retirement Savings Plan with 401(k) 10

Profit-sharing contribution when the公司

Health insurance for you and depend

Health plan coverage from day one

Job summary

Southwest Airlines is seeking a Customer Service Agent to be the friendly face at the ticket counter, gate area, and baggage service office. You’ll help Customers check in, answer questions, and ensure travel goes smoothly, setting a positive tone from the moment they arrive.

In this role you’ll support Customers through delays or disruptions with care and teamwork, handling ticketing, check-in, baggage, and related questions.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
• Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
• Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
• Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
• Provides current and accurate fare, schedule, reservations, flight arrival/departur

Job description

Southwest Airlines is seeking a Customer Service Agent to be the friendly face at the ticket counter, gate area, and baggage service office. You’ll help Customers check in, answer questions, and ensure travel goes smoothly, setting a positive tone from the moment they arrive.

In this role you’ll support Customers through delays or disruptions with care and teamwork, handling ticketing, check-in, baggage, and related questions.