Customer Service Agent — Travel Perks, Part-Time

swa; San Diego (CA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Fly for free

401(k) Company match

Profit sharing

Health insurance

Health plan from day 1

Job summary

Southwest Airlines is seeking a Customer Service Agent to work at the ticket counter, gate area and baggage service office to assist Customers check in, answer questions, and ensure smooth travel experiences.

The role emphasizes a friendly attitude, teamwork, and patience in a fast-paced environment, with shifts that may include early mornings, late nights, weekends, and holidays. Part-time opportunity with 32 hours over 5 days and 4–6 weeks of training.

Responsibilities

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
• Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
• Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and

Job description

Southwest Airlines is seeking a Customer Service Agent to work at the ticket counter, gate area and baggage service office to assist Customers check in, answer questions, and ensure smooth travel experiences.

The role emphasizes a friendly attitude, teamwork, and patience in a fast-paced environment, with shifts that may include early mornings, late nights, weekends, and holidays. Part-time opportunity with 32 hours over 5 days and 4–6 weeks of training.