Airport Customer Experience Specialist

Southwest Airlines Co.; Burbank (CA); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Fly for free for employee and eligible

401(k) company match up to 10%

Profit-sharing potential

Health insurance from day one

Job summary

Southwest Airlines Co. invites applications for a Customer Service Agent in California. You will work at the ticket counter, gate area, and baggage service office to help customers check in, answer questions, and ensure smooth travel.

The position emphasizes friendly service, teamwork, and handling tickets, baggage, and reservations with a computerized system. The role is part-time, with schedules typically 32 hours over 5 days, training for 4–6 weeks, and potential overtime.

Qualifications

• No education requirement
• No experience requirement
• Must be able to obtain a SIDA badge and meet airport requirements
• Must be a U.S. citizen or have authorization to work in the United States

Responsibilities

• Provide friendly service at ticket counter, gate area, and baggage service office
• Check in Customers and handle tickets, baggage, and reservations
• Answer questions and assist during delays or disruptions
• Maintain professional appearance and comply with company policies

Skills

Typing speed

Verbal communication

Teamwork

Customer service

Job description

Southwest Airlines Co. invites applications for a Customer Service Agent in California. You will work at the ticket counter, gate area, and baggage service office to help customers check in, answer questions, and ensure smooth travel.

The position emphasizes friendly service, teamwork, and handling tickets, baggage, and reservations with a computerized system. The role is part-time, with schedules typically 32 hours over 5 days, training for 4–6 weeks, and potential overtime.