Travel Client Success & Growth Manager

American Express Global Business Travel; Topeka (KS); Sur place; USD 60 000 - 112 000; Plein temps

Avantages offerts par ce poste

Flexible benefits

Travel perks

Skills development program

Inclusion Groups

Résumé du poste

American Express Global Business Travel is seeking a Customer Success Specialist in the United States to manage and grow a portfolio with annual air volume up to $1.5K. You will lead account strategies to increase profitability and deepen client relationships within your portfolio.

The role emphasizes consultative selling, understanding client needs, and delivering solutions that add value, while collaborating with internal teams to craft pricing and business reviews.

Qualifications

• 3–5 years working in the travel industry and a track record in client-facing roles.
• Ability to identify client needs and propose innovative solutions.
• Strong understanding of external market and GBT value proposition.
• Ability to analyze client motivations and develop focused solutions.
• Proven consultative selling success and profit growth.

Responsabilités

• Grow client revenue through relationship management and consultative skills.
• Drive growth and develop innovative client-focused solutions.
• Increase profitability by delivering value-added solutions.
• Lead sales efforts to deliver multiple revenue streams and penetrate accounts.
• Understand client drivers and align insights to offerings.
• Research market and competitors to highlight differentiators.
• Create pricing strategies and contribute to client P&L management.
• Lead client business planning and reviews with aligned needs.
• Enhance GBT value proposition through policy consultation and road mapping.

Connaissances

Travel industry experience

Consultative selling

Identify client needs

Understand market & value proposition

Negotiation skills

Prioritization & planning

Problem solving

Learn and articulate products

Description du poste

American Express Global Business Travel is seeking a Customer Success Specialist in the United States to manage and grow a portfolio with annual air volume up to $1.5K. You will lead account strategies to increase profitability and deepen client relationships within your portfolio.

The role emphasizes consultative selling, understanding client needs, and delivering solutions that add value, while collaborating with internal teams to craft pricing and business reviews.