Travel Account Growth Strategist

American Express Global Business Travel; Austin (TX); On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Job summary

American Express Global Business Travel is seeking a Customer Success Specialist in the United States. The role focuses on ongoing management and growth of a portfolio with annual air volume up to $1.5K, driving client profitability, and deepening relationships within assigned accounts.

You will lead innovative account management strategies, develop solutions, and contribute to pricing and business reviews to expand GBT’s value and influence.

Qualifications

• Must have 3–5 years’ experience in travel industry.
• Proven ability to identify client needs and deliver innovative solutions.
• Strong understanding of the external market and value proposition.

Responsibilities

• Grow client revenue through relationship management and consultative skills.
• Drive growth and develop innovative, client-focused solutions.
• Lead pricing strategies and contribute to client P&L management.
• Conduct client business reviews and align needs with offerings.
• Communicate value of GBT products across contexts.

Skills

Consultative selling

Account management

Revenue growth

Negotiation

Strategic planning

Client relationship

Prioritization

Market awareness

Job description

American Express Global Business Travel is seeking a Customer Success Specialist in the United States. The role focuses on ongoing management and growth of a portfolio with annual air volume up to $1.5K, driving client profitability, and deepening relationships within assigned accounts.

You will lead innovative account management strategies, develop solutions, and contribute to pricing and business reviews to expand GBT’s value and influence.