Travel Customer Growth & Success Manager

American Express Global Business Travel; Augusta (ME); In loco; USD 60.000 - 112.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible benefits

Travel perks

Learning opportunities

Inclusive culture

Descrizione del lavoro

American Express Global Business Travel seeks a Customer Success Specialist in the United States to manage and grow a portfolio with annual air volume up to $1.5K. You will lead account management strategies to increase profitability and deepen client relationships.

You will drive client revenue through relationship management and consultative selling, develop pricing strategies, and lead business reviews to align needs with our offerings.

Competenze

• 3-5 years in travel industry
• Able to identify client needs and craft innovative solutions
• Proven consultative selling success and client profitability growth
• Strong negotiation and ability to handle objections
• Ability to articulate product and value services in various contexts

Mansioni

• Grow client revenue through relationship management and consultative skills.
• Drive growth and develop innovative client-focused solutions.
• Increase profitability by delivering value and expanding GBT's influence.
• Lead sales efforts to drive multiple revenue streams and deepen account penetration.
• Develop understanding of client drivers, culture, and competitive position.
• Research market and competitors to highlight value of GBT offerings.
• Create pricing strategies and contribute to client P&L management.
• Lead client business planning and reviews aligning needs with offerings.
• Enhance GBT value through policy consultation and tech road mapping.

Conoscenze

Relationship management

Consultative selling

Negotiation

Strategic mindset

Prioritization

Descrizione del lavoro

American Express Global Business Travel seeks a Customer Success Specialist in the United States to manage and grow a portfolio with annual air volume up to $1.5K. You will lead account management strategies to increase profitability and deepen client relationships.

You will drive client revenue through relationship management and consultative selling, develop pricing strategies, and lead business reviews to align needs with our offerings.