Strategic Travel Success Manager

American Express Global Business Travel; Juneau (AK); On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Inclusive culture

Job summary

Amex GBT is seeking a Customer Success Specialist to manage and grow a portfolio with annual air volume up to $1.5K. The role focuses on strengthening client relationships, driving profitability, and delivering innovative solutions across multiple revenue streams.

You will lead client business planning, conduct reviews, and tailor pricing strategies while aligning needs with our offerings and technology roadmap.

Qualifications

• 3-5 years’ working in a travel industry.
• Must be able to identify client needs and come up with innovative solutions.
• Must have strong understanding of the external market and in-depth knowledge of the power of the GBT value proposition.
• Must be able to identify and understand client needs, motivations and "hot" buttons in order to develop focused solutions.
• Proven success in consultative selling is required, in addition to demonstrating success in increasing client profitability.
• High motivation for success and performance required.
• Proven innovative problem-solving and strong decision making skills required.
• Ability to maintain active workload by excellent prioritization and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrate ability to quickly learn, understand and articulate key product and value services in a variety of contexts.

Responsibilities

• Responsible for growing client revenue through a combination of exceptional relationship management and consultative skills.
• Drive growth and develop innovative client focused solutions.
• Increasing profitability by proactively identifying delivering solutions that continue to add value and expand GBT's web of influence.
• Lead sales efforts to deliver multiple revenue streams and further penetrate accounts with a focus on driving transactions, premium revenue and supplier revenue
• Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of their assigned clients.
• Research the marketplace and competitive products and services to highlight the value that distinguishes GBT products, leverages MI, benchmarking and technology as critical value drivers.
• Create pricing strategies while contributing to the on-going client P & L management
• Leading client business planning and client business reviews sessions with alignment of client needs and insights to our offering.
• Enhancing the GBT's value proposition thorough policy consultation, researching white paper needs, and technology road mapping.

Job description

Amex GBT is seeking a Customer Success Specialist to manage and grow a portfolio with annual air volume up to $1.5K. The role focuses on strengthening client relationships, driving profitability, and delivering innovative solutions across multiple revenue streams.

You will lead client business planning, conduct reviews, and tailor pricing strategies while aligning needs with our offerings and technology roadmap.